Terms and conditions

By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.


SECTION 1 - PRODUCT & INFORMATION

We make every effort to ensure that all product descriptions, images, and pricing are accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any inaccuracies, update information, or cancel orders where necessary, without prior notice.

We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings, and lighting conditions.

Due to the nature of cosmetic products, slight variations in colour, texture, or finish may occur.

All product descriptions and specifications are subject to change without notice. We reserve the right to discontinue products or limit quantities where necessary.

 

SECTION 2 - USE OF PRODUCTS

All products are intended for professional use only. It is the responsibility of the user to ensure correct application and suitability for their intended use.

Dana Professional shall not be held liable for any damage or loss resulting from misuse or failure to follow proper application procedures.

 

SECTION 3 - ORDERS

All orders are subject to acceptance and availability. Dana Professional reserves the right to refuse, cancel, or limit any order at its discretion, including in cases of suspected fraud, pricing errors, or stock issues.

If an order is cancelled or amended, we will make reasonable efforts to notify you using the contact details provided at checkout.

 

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without prior notice. The price charged will always be the price shown at checkout and confirmed in your order confirmation email.

Unless stated otherwise, prices do not include delivery, handling, or any applicable taxes or import charges.

Prices shown on our website may differ from those offered in physical stores or by third-party retailers.

From time to time, we may run promotions with separate terms and conditions. Where these differ, the promotion terms will apply.

Customers are responsible for providing accurate and up-to-date billing and contact information.

By placing an order, you confirm that:

  • The payment details provided are valid and authorised
  • You have permission to use the selected payment method
  • You agree to pay all charges associated with your order, including delivery and any applicable fees

 

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and dispatch orders promptly. Delivery times may vary depending on the selected shipping method and destination. While we strive to meet estimated delivery timeframes, delays may occur due to circumstances beyond our control, including courier delays or unforeseen events.

Customers are responsible for providing accurate delivery information. Dana Professional is not liable for delays or losses resulting from incorrect or incomplete address details.

Upon delivery, customers should inspect their order and report any issues as soon as possible.

 

SECTION 6 - RETURNS & REFUNDS

We accept returns for eligible items within 14 days of delivery, subject to approval.

To qualify for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • Items must not be part of a promotion or clearance

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we are not responsible for items lost during return transit.

Refunds will be processed once returned items have been received and inspected.

 

SECTION 7- LIABILITY

To the fullest extent permitted by law, Dana Professional shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

Our total liability shall not exceed the purchase price of the goods in question.

Nothing in these terms shall affect your statutory rights.

 

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and design, is the property of Dana Professional. You may not copy, reproduce, or distribute any content for commercial purposes without prior written permission.