Frequently Asked Questions
1. Shipping and delivery
How long does delivery take?
Orders are typically dispatched within 1 working day. Delivery usually takes 1–3 working days depending on the shipping option selected.
Do you offer free shipping?
Yes, we offer free UK delivery on orders over £150.
Will I receive tracking information?
Yes, once your order has been dispatched, you will receive a tracking link via email.
What happens if I enter the wrong address?
If you have entered the wrong delivery address, please contact us as soon as possible via email or phone. If your order has not yet been dispatched, we will do our best to update the details for you.
2. Returns, Refunds & Exchange
Can I return my order?
Yes, we accept returns within 14 days of delivery, provided items are unused and in their original packaging. Please contact us before returning.
Phone: +447432 245898
Email: contact@danaprofessional.co.uk
Do you offer exchanges?
Yes, exchanges are available for eligible items that are unopened, unused, and not part of a final sale or clearance promotion.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
What if my item is damaged or incorrect?
Please contact us within 48 hours of delivery with photographic evidence, and we will resolve the issue promptly.
3. Products
Are your products suitable for beginners?
Our products are developed for professional nail technicians and salon-quality use. While beginners can use our products, we recommend having a basic understanding of nail preparation, application techniques, and curing systems to achieve the best results.
Are your products HEMA & TPO-free?
Yes, our formulations are developed without HEMA & TPO.
Are your products vegan and cruelty-free?
Yes, all Dana Professional products are vegan-friendly and cruelty-free.
Are your products UV or LED compatible?
Yes, all gel products are compatible with both UV and LED lamps. For optimal curing results, we recommend using a professional-quality lamp that meets the required curing specifications.
How long do your products last once applied?
When applied correctly with proper nail preparation and aftercare, our products are designed to provide long-lasting wear, strong retention, and a professional finish. Longevity may vary depending on lifestyle, application technique, and maintenance.
Can your products be used together with other brands?
While our products may work with other professional systems, we recommend using the full Dana Professional system together for the most reliable performance, compatibility, and long-lasting results.
How should I store my products?
Products should be stored upright in a cool, dry place away from direct sunlight and heat exposure. Proper storage helps maintain product consistency and performance.
Are your products suitable for sensitive nails or skin?
Although our products are developed with carefully selected ingredients, sensitivities can vary from person to person. We recommend carrying out a patch test before full application if you or your clients have sensitive skin or known allergies.
Do your products comply with UK and EU cosmetic regulations?
Yes, our products are developed in accordance with applicable UK and EU cosmetic regulations and safety standards.
4. Orders & Payment
What payment methods do you accept?
We accept a range of secure payment methods, including major debit and credit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and Klarna for flexible payment options.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible. Once dispatched, changes or cancellations may not be possible.
Will I receive an order confirmation?
Yes, you will receive an order confirmation email after placing your order.
5. Contact & Support
How can I contact you?
You can reach us via email at contact@danaprofessional.co.uk or by phone at +447432 245898.
How quickly do you respond?
We aim to respond to all enquiries as quickly as possible, typically within 24 hours.
