Privacy policy

This Privacy Policy explains how Dana Professional Ltd collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party providers)
  • Order information

We may also collect basic technical data such as IP address, browser type, and cookies to help improve your experience and ensure security.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Prevent fraud and maintain security
  • Comply with legal obligations
  • Improve our website and services
  • Send marketing communications (only if you have opted in)

3. Sharing Your Information

We only share your information where necessary, including with:

  • Payment providers (e.g. Shopify Payments, Klarna, PayPal)
  • Delivery services (e.g. Royal Mail)
  • Website and analytics providers (e.g. Shopify)

We do not sell or rent your personal information.


4. Cookies

We use cookies to support essential website functions, such as remembering your cart, improving performance, and understanding how our website is used.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly without them.


5. Data Retention

We retain your information only as long as necessary for legal and business purposes, including processing orders and complying with tax requirements.


6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing at any time

To exercise these rights, contact us using the details below.

7. Data Security

We take reasonable measures to protect your personal data. However, no online system can be guaranteed to be completely secure.